Our initial step involved conducting a comprehensive analysis encompassing Repair Clinic’s customer order profiles, inventory flow and spatial data, along with evaluating current technology, employee roles, performances, and associated expenses.  With solid data on worker productivity, throughput, inventory capacity and accessibility, ISD presented a plan featuring visual representations and system renderings. Automating redundant, straightforward tasks while managing exception orders separately from the core order group, resulted in a significant reduction in labor. The new system surpassed the business’s production capacity, handling a volume higher than the company could produce, while simultaneously improving accuracy levels.